FAQS

Frequently Asked Questions

1. ORDERS & PAYMENTS

How do I place an order? Simply browse our collection, select your favorite jewelry piece, and click "Add to Cart." Proceed to checkout, enter your details, and choose your payment method to complete the order.
What payment methods do you accept? We accept all major credit/debit cards, UPI, Net Banking, and Wallet payments.
Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it. Please contact us immediately at contact@veer.com or call us at +91 9737853206.

2. SHIPPING & DELIVERY

Do you ship internationally? Currently, we ship primarily within India. For international shipping inquiries, please contact our support team.
How long will it take to receive my order? Standard delivery takes 5-7 business days depending on your location. You will receive a tracking link via email/SMS once your order is dispatched.
Is my shipment insured? Yes, all VEER jewelry is fully insured during transit until it reaches your doorstep.

3. RETURNS & EXCHANGES

What is your return policy? We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery. Please ensure the product is unused and includes the original tag and packaging.
How do I initiate a return? To request a return, please email us at contact@veer.com with your Order ID and reason for return.

4. JEWELRY CARE & AUTHENTICITY

Is your jewelry certified? Yes, all our Gold and Diamond jewelry comes with a certificate of authenticity to guarantee purity and quality.
How should I care for my jewelry? Keep your jewelry away from perfumes, sprays, and water. Store it in the provided soft pouch or box when not in use to maintain its shine.

Have more questions? We are here to help!